FAQs: BookingButton discontinuation

Why is BookingButton being discontinued? 

We have made the difficult decision to discontinue a number of BookingSuite products, including WebDirect, ChoicePro, BookingButton, and RateIntelligence. 

At Booking.com, we strive to excel in our core area of expertise—helping partners to connect with millions of travellers worldwide. With that in mind, we have decided to focus our efforts on our core business line. 

When will BookingButton be discontinued? 

BookingButton will be discontinued on 30 November 2020

Will I still be charged for my BookingButton? 

No, there will be no BookingButton subscription fees in 2020. The product will remain free of charge until the discontinuation date of 30 November 2020. 

How can I cancel my BookingButton?

You can cancel your BookingButton directly on the extranet under the Marketplace or App Store tab. Before following the BookingButton cancellation step, we recommend that you have a look at our BookingButton offboarding checklist first.

Will I still have support until BookingButton is discontinued?

The BookingButton Help Centre remains available until 30 November 2020. In addition to our regular Help Centre articles, we have developed all the necessary content to assist you during this transition. 

Effective 26 May 2020, please note that the support for BookingSuite products has been transferred to the Booking.com Partner Support Team. Therefore, for specific questions about your product, we advise you to reach out through your Booking.com channels. Booking.com agents will be ready to assist you in your local language with any questions about your product discontinuation.

Where can I find a suitable alternative?

Due to the large variety of accommodations that we cater to globally, and given their different business needs, we are not recommending any specific product alternative. Nevertheless, you have time to research the best product alternative for your specific needs until 30 November 2020. Read more about what to look for in a new product.

Can I still receive reservations? 

Yes. You will still be able to receive reservations as long as your BookingButton is active and implemented. So if your BookingButton is visible on your website, social media, or any other channel, you can receive reservations until 30 November 2020. All your BookingButton reservations with check-out dates in 2020 and later will be commission-free. 

How can I see my BookingButton reservations? 

BookingButton reservations are visible on the Reservations tab on the extranet, filtering by BookingButton as a channel. 

How can I remove my BookingButton from my Facebook page?

Follow these instructions on how to edit your Facebook’s “Book now” button.